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Tag: itil

ITIL v3 Foundation Course Notes

ITSM โ€“ IT Service Management Complete set of activities required to provide service to an organisation including policies and strategies to: Plan, design, deliver, operate and control the IT services it offers to its customers ITIL introduced 25 years ago developed as a framework to use in order to perform…

ITIL Exam training and links

ITIL Foundationย  Syllabus, Exam Tips and Practice Paper https://www.axelos.com/certifications/itil-certifications/itil-foundation-level Peoplecert Testing Centre http://www.peoplecert.org/en/Pages/Peoplecert-Home.aspx Business Benefits of IT Service Management http://www.bmc.com/blogs/business-benefits-service-management/ ITIL Best Practices: Top 5 Insider Secrets http://www.bmc.com/blogs/itil-insider-secrets-and-5-best-practices-to-make-it-work-for-you/ ITIL and DevOps: Differences & Frameworks Working Together http://www.bmc.com/blogs/itil-and-devops-lets-not-paper-over-the-differences/