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Tag: itil

ITIL v3 Foundation Course Notes

ITSM – IT Service Management Complete set of activities required to provide service to an organisation including policies and strategies to: Plan, design, deliver, operate and control the IT services it offers to its customers ITIL introduced 25 years ago developed as a framework to use in order to perform…

ITIL Exam training and links

ITIL Foundation  Syllabus, Exam Tips and Practice Paper Peoplecert Testing Centre Business Benefits of IT Service Management ITIL Best Practices: Top 5 Insider Secrets ITIL and DevOps: Differences & Frameworks Working Together